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Creative Talented People Purchase, Return, Exchange, Credit Policies

Because much of our merchandise is hand-made one-of-a-kind, intellectual or custom-made product, it is difficult to standardize a return or refund policy.  However, we would like to build and maintain a happy customer base.  Therefore, if you have any issue with any products or services as a result of working with Creative Talented People, we would like to hear from you right away.  Please e-mail us within 14 days of your purchase date (or experience with our website, ordering process, etc.) to discuss your difficulty and appropriate resolution.  If you do not receive your product within 14 days of your purchase date, you must contact us within 5 days of receipt of your product (or electronic delivery) to explain your difficulty.

General rules:

Published Books & CDs – Non-custom items only.
Contact us by email within 14 days of purchase for return/exchange instructions. A re-stocking fee may apply.  If pre-packaged (produced in box or shrink- wrapped), packaging must remain intact.

Jewelry & Apparel – Non-custom items only.
Contact us by email within 14 days of purchase for return/exchange instructions. A re-stocking fee may apply.  *Unworn items only – if tagged by artist – tags must remain on the item. Maintain original packaging to include with return.

Other – Non-custom/non-intellectual items only.
Contact us by email within 14 days of purchase for return/exchange instructions.  A re-stocking fee may apply.  Original packaging must remain intact.

Broken or Damaged on Receipt or Received the Wrong Product in Error
Contact us by email within 5 days of receipt to explain your issue.  If a replacement product is not available, a Creative Talented People store credit may be issued.

Intellectual Electronic Property – Music Downloads, Sheet Music Downloads, Custom Poetry, Custom Songs, Custom Art, Custom Photography, etc.
No Returns are accepted.  No refunds are offered. However, if you have been unable to access your intellectual/electronic file, or for some reason the file is inaudible or unreadable, please Contact us by email within 5 days of purchase date (if instant download) or 5 days of delivery date (if delivery is based on production of a special custom-made product) for replacement file or technical solution to receive your product in acceptable form.

Custom Orders of Any Kind
No Returns are accepted.  No refunds are offered. You will be given a chance during the ordering and creation of your product to provide input and direction towards your desired outcome.  Each product is a unique creation and may have a different ordering/input process than another product.  Each product may be created by one or more artists, musicians, etc.  Therefore, editing and input processes may vary for each individual item.  These processes will be explained when you order.


Good customer service is important to us. 

Contact PC Snyder Creative Enterprises LLC's Creative Talented People at any time by to offer comments, ask questions, or discuss a problem.


Mail:
Creative Talented People
Customer Service/Policy Inquiry

PO Box 80436

Raleigh, NC 27623-0436

When contacting us about the Creative Talented People –
Subject line should read “CTP Customer Service”

Add one or more of the following to your subject line:
(like this: “CTP Customer Service – Order Question”)

  • "General Question”
  • "Order Question”
  • "Order Problem”
  • "Product Question”
  • "Product Problem”
  • "Other”

All e-mails must include your first & last name, City & State, one or more valid phone numbers including area code & best time to reach you.


Average response time is within 48 hours.


From time to time, we may ask customers to participate in anonymous surveys regarding services, products, and experience with PC Snyder Creative Enterprises LLC and its related dbas/brands.


Creative Talented People is a division of PC Snyder Creative Enterprises LLC which unless otherwise stated, maintains the same policies, terms, conditions, and disclaimers,  Note: Individual service providers, including Paula C Snyder & Grandma Paula (and other musicians, entertainers, artists, represented on the site.) may maintain their own performance contracts with different terms (including fee structures, cancellation policies, terms of service, etc.)

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